Cambridge One Research    •    UX    •    UI

One platform to house all the ELT content produced by Cambridge University Press. Including a content and learning management system, teaching and learning materials, games, and collaborative activities.

Platform Web app
Role Service Designer
Team 9 Cross-functional
Opportunity

What is Cambridge One?

Cambridge One is a platform for Teachers and Learners of ESL (English as a Second Language) to access resources and activities published by Cambridge University Press. It allows all the ESL content to be found in one easy to access place and provides data and feedback on progression. Teachers and School Administrators also use the integrated learning management system to monitor learners and give them the tools they need.

Due to a non-disclosure agreement protecting this project, I am currently unable to give details about the work I conducted during my time at Cambridge University Press.

Approach

How do we approach design?

The team working on Cambridge One is located globally in 5 key locations, so we are used to effective remote collaboration. Our projects are agile and often harness Scrum and Kanban; we use whatever tools and methodologies are most appropriate to get the work done. When not collaborating in a cross-functional team, I sit within the Global Service Design Team, specialising in User Experience Design and Research. The user is at the forefront of our decision-making. We always look for ways to improve their experience while working within the constraints of a business that is new to digital.

15
Service Designers
21
Project areas
10
Day sprints
8
Key user groups
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Usability Testing

Working on setting up for the Cambridge One team's first periodic usability testing after leading the project to organise and execute this week-long intensive testing cycle.

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Classroom observation

A contextual inquiry into the use of classroom presentation software on an interactive whiteboard.

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Project Increment Planning

Joining our cross-functional, multicultural team for a group photo after a week of intensive project planning.