Jennifer Smith

UX & Service Designer

UX Consultant / Kin + Carta

Feb 20 - Present

Service Designer / Cambridge University Press

Collaborating with product managers, developers, and data scientists to lead the design direction of a new MVP e-learning product on the Cambridge One platform. Rapidly delivering engaging digital education tools and a learning management system for the English as a Foreign Language market. Embedded within a scrum team, ensuring a strong collaborative relationship with developers to implement user-focused, reliable technical solutions. Championing user-centred design in an agile environment by educating stakeholders in the importance of user research to evidence-backed, customer-centric solutions. Supporting the realisation of a new service design strategy and ensuring design consistency by refining several existing pattern libraries into an extensive design system.

Apr 19 - Present

UX & Visual Designer / Chatterbox

Creating layouts to increase legibility and absorption of learning materials. Producing concept designs that help break down content into manageable portions.

Jan 19 - Feb 19

UX Researcher & Designer / Happii

Researching and designing high-fidelity concept flows for a mobile app in the dating and social space. Conducting user research, user testing, planning user journeys, wireframing, UI, prototyping, and documentation for developer handoff.

Oct 18 - Nov 18

UX Researcher & Designer / Chatterbox

Simplifying the booking process nd helping users to visualise the availability of language tutors. Conducting interviews, usability tests, analysing quantitative test results, facilitating a design workshop, wireframing, and UI design.

Jul 18

Business Language Trainer / Freelance

Specialising in tailored in-company English language training across a wide range of sectors based in Munich, Germany. Planning, developing, and delivering sessions that are tailor-made to the client’s needs. Giving constructive feedback, reporting progress, and enhancing the learning experience with specific solutions to facilitate and improve communication.

Sept 16 - May 18


User interviews

Usability testing

Card sorting

Contextual analysis



Experience mapping


Sketch & Invision

Adobe XD


JavaScript / jQuery

AGILE AND SCRUM BOOTCAMP / General Assembly London


CELTA / Akcent IH House Prague & The University of Cambridge

BA (HONS) FINE ART / University of Lincoln